Warranty Policy

AuraCast Projector Warranty Policy

Last Updated: July 2026

At AuraCast, we want you to enjoy your projector with confidence. Every AuraCast Projector is covered by a 90-Day Limited Warranty against eligible manufacturing defects and hardware failures under normal intended use.

This warranty applies specifically to the AuraCast Projector purchased directly from the official AuraCast store.

1. Warranty Period

The AuraCast Projector is covered for 90 calendar days from the date your order is delivered.

The warranty is valid only for the original purchaser and cannot be transferred to another person.

2. What This Warranty Covers

This warranty covers genuine manufacturing defects and hardware failures that occur during normal use.

Eligible issues may include:

  • The projector fails to power on under normal operating conditions.
  • Internal hardware failure not caused by accidental damage or misuse.
  • Manufacturing-related display or projection defects.
  • Failure of essential projector functions due to a manufacturing defect.
  • Other hardware malfunctions determined by AuraCast to be the result of a manufacturing defect.

All warranty claims are subject to review by the AuraCast support team.

3. What This Warranty Does Not Cover

This warranty does not cover damage or problems caused by:

  • Accidental drops, impacts, or physical damage.
  • Water, liquid, or moisture exposure.
  • Misuse, abuse, or improper handling.
  • Unauthorized repairs, modifications, or tampering.
  • Incorrect use of power adapters or electrical accessories.
  • Power surges or other external electrical damage.
  • Improper storage or exposure to extreme heat or environmental conditions.
  • Normal cosmetic wear and tear, including scratches or marks.
  • Damage caused by failure to follow the product's instructions.
  • Problems caused by third-party accessories or devices.
  • Damage occurring after the product has been modified or repaired by an unauthorized person.

4. How to Make a Warranty Claim

To submit a warranty claim, contact us at:

auracast0706@gmail.com

Please include:

  • Your full name.
  • Your order number.
  • The date your order was delivered.
  • A detailed description of the problem.
  • Clear photos or a short video showing the issue.

Providing photos or video evidence helps us understand the problem and process your claim more efficiently.

5. Warranty Claim Review

After receiving your claim, AuraCast may ask you for additional information or troubleshooting steps to help determine the cause of the issue.

We may request:

  • Additional photos or videos.
  • Information about how the projector was being used.
  • Confirmation of the power source and accessories used.
  • Other information reasonably necessary to evaluate the claim.

A warranty claim is not automatically approved simply because a product is not working as expected. The issue must be reviewed to determine whether it falls within the coverage of this warranty.

6. Warranty Resolution

If your claim is approved and the issue is determined to be covered under this warranty, AuraCast may, at its discretion:

  • Provide a replacement AuraCast Projector; or
  • Offer another appropriate resolution, which may include a refund in certain circumstances.

The specific resolution may depend on the nature of the issue, product availability, and the circumstances of the claim.

7. Return Shipping for Approved Warranty Claims

If AuraCast determines that the product is defective due to a covered manufacturing defect, AuraCast will cover the reasonable return shipping cost associated with the approved warranty claim.

Customers may be responsible for return shipping costs where the issue is determined not to be covered under this warranty.

Do not send a product back before contacting us and receiving return instructions.

8. Warranty and Return Policy

This warranty is separate from our 14-Day Return & Refund Policy.

The 14-Day Return & Refund Policy applies to eligible returns within 14 days of delivery.

The 90-Day Limited Warranty applies to eligible manufacturing defects and hardware failures occurring during the warranty period.

For full information about returns and refunds, please review our Return & Refund Policy.

9. Consumer Rights

This warranty provides additional benefits and does not exclude or limit any mandatory consumer rights or legal protections that may apply under the laws of your country or region.

10. Contact AuraCast

For questions or warranty claims, please contact:

AuraCast Customer Support
Email: auracast0706@gmail.com

We aim to respond to customer inquiries within 24–48 business hours.